Credit Cards,
according to AI
Every week we ask ChatGPT, Claude and Gemini the questions real UK consumers ask about credit cards — and record exactly which brands they put forward. Right now, Barclaycard owns the conversation.
0 AI answers this run · 0 brands named · measured, never estimated
Barclaycard is the default answer.
Named in 20% of credit cards answers, typically in position 2.4. HSBC follows at 17%, Lloyds Bank at 15%.
Every brand AI names, ranked.
Visibility is the share of answers naming the brand; citation share is its slice of all brand-owned pages cited; read→cited is how often its pages convert a read into a citation.
| # | Brand | Visibility | Avg. position | Citation share | Read→cited |
|---|---|---|---|---|---|
| 1 | Barclaycard | 20% | 2.4 | 0% | — |
| 2 | HSBC | 17% | 2.2 | 19% | 100% |
| 3 | Lloyds Bank | 15% | 2.7 | 10% | 13% |
| 4 | Santander | 13% | 3.8 | 2% | 0% |
| 5 | American Express | 10% | 1.7 | 2% | 8% |
| 6 | Chase | 8% | 2.6 | 5% | 40% |
| 7 | Tesco Bank | 8% | 2.8 | 2% | — |
| 8 | Monzo | 7% | 2.0 | 2% | 6% |
| 9 | Starling Bank | 7% | 3.0 | 2% | 33% |
| 10 | NatWest | 7% | 3.8 | 7% | 20% |
| 11 | Virgin Money | 7% | 3.8 | 2% | 0% |
| 12 | Halifax | 5% | 2.0 | 5% | 50% |
| 13 | Nationwide | 5% | 3.7 | 12% | 0% |
| 14 | TSB | 3% | 1.5 | 0% | — |
| 15 | Vanquis Bank | 3% | 3.5 | 2% | — |
The referees of credit cards.
The independent sources AI models cite when answering credit cards questions — the places a brand needs to be seen, reviewed and ranked.
Chase converts reads into citations. Nationwide doesn't.
When Claude or ChatGPT opens a brand's own pages while answering, does the page make the cited-sources list? Chase converts 40% of reads; Nationwide just 0%. That gap is a content problem, not a visibility problem.
Full data table
| # | Brand | Visibility | Avg. position | Citation share | Read→cited |
|---|---|---|---|---|---|
| 1 | Barclaycard | 20% | 2.4 | 0% | — |
| 2 | HSBC | 17% | 2.2 | 19% | 100% |
| 3 | Lloyds Bank | 15% | 2.7 | 10% | 13% |
| 4 | Santander | 13% | 3.8 | 2% | 0% |
| 5 | American Express | 10% | 1.7 | 2% | 8% |
| 6 | Chase | 8% | 2.6 | 5% | 40% |
| 7 | Tesco Bank | 8% | 2.8 | 2% | — |
| 8 | Monzo | 7% | 2.0 | 2% | 6% |
| 9 | Starling Bank | 7% | 3.0 | 2% | 33% |
| 10 | NatWest | 7% | 3.8 | 7% | 20% |
| 11 | Virgin Money | 7% | 3.8 | 2% | 0% |
| 12 | Halifax | 5% | 2.0 | 5% | 50% |
| 13 | Nationwide | 5% | 3.7 | 12% | 0% |
| 14 | TSB | 3% | 1.5 | 0% | — |
| 15 | Vanquis Bank | 3% | 3.5 | 2% | — |
The models do not agree on who leads.
Ask about credit cards and the brand you are shown depends on the assistant: Claude → Barclaycard, Gemini → Barclaycard, ChatGPT → TSB. Their top-five lists share just 25% of names.
Brands whose visibility swings most between models — the bar per model, widest gap on the right.
The data behind this chart
| Brand | Claude | Gemini | ChatGPT | Spread |
|---|---|---|---|---|
| Barclaycard | 15% | 35% | 10% | 25pp |
| HSBC | 10% | 30% | 10% | 20pp |
| American Express | 0% | 20% | 10% | 20pp |
| Lloyds Bank | 10% | 25% | 10% | 15pp |
| NatWest | 0% | 15% | 5% | 15pp |
| Santander | 10% | 20% | 10% | 10pp |
| Nationwide | 5% | 10% | 0% | 10pp |
| Tesco Bank | 5% | 15% | 5% | 10pp |
| TSB | 0% | 0% | 10% | 10pp |
| Virgin Money | 10% | 5% | 5% | 5pp |
Comparisons carry credit cards.
Every page AI opened while answering, classified by what kind of page it is. Comparisons supply the most citations; Comparisons convert best — 100% of the ones models opened were actually cited.
The data behind this chart
| Page type | Cited | Read but not cited | Conversion |
|---|---|---|---|
| Comparisons | 29 | 0 | 100% |
| How-to guides | 18 | 0 | 100% |
| Editorial | 18 | 0 | 100% |
Answer up front is what separates cited from ignored.
Of the credit cards pages models actually opened, how much more often each feature's pages ended up in the cited sources. Answer up front is worth 0 percentage points. Measured within the read population, so selection can't flatter it.
The data behind this chart
| Feature | Pages with | Cited % | Pages without | Cited % | Difference |
|---|---|---|---|---|---|
| Answer up front | 59 | 100% | 32 | 100% | +0pp |
| Comparison table | 34 | 100% | 57 | 100% | +0pp |
| Named author | 31 | 100% | 60 | 100% | +0pp |
| Updated this year | 50 | 100% | 41 | 100% | +0pp |
| Hard statistics | 52 | 100% | 39 | 100% | +0pp |
HSBC builds pages AI can quote.
Readiness scores each brand's own pages on the structure models reward — a direct answer up front, tables, hard numbers, named authors, structured data, recency, specifications. HSBC is the widest gap: well-built pages that still aren't converting into citations.
| Brand | Readiness | Pages cited | Pages profiled |
|---|---|---|---|
| HSBC | 36 | 0% | 7 |
| Nationwide | 33 | 20% | 5 |
| Barclaycard | 25 | 0% | 4 |
| NatWest | 25 | 33% | 3 |
| Lloyds Bank | 0 | 50% | 4 |
Readiness is the share of eight measurable structural signals present on a brand's profiled pages. It is a build-quality measure, not a ranking of the brand.
The questions credit cards pages have to settle.
Read straight off the pages AI cited: the consumer questions cited content answers most often. Content that fails to settle these is content models have no reason to quote.
Nineteen more categories.
Method: 20 unbranded consumer prompts per category, spread across the buying journey, run weekly against ChatGPT, Claude and Gemini. Read→cited uses Claude and ChatGPT only (Gemini does not separate the two). Correlational observations of model behaviour at the time of the run. Data from the run completed Mon, 31 Aug 2026 09:43:13 GMT.