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Professional · a live data story

Conveyancing, Wills & Probate,
according to AI

Every week we ask ChatGPT, Claude and Gemini the questions real UK consumers ask about conveyancing, wills & probate — and record exactly which brands they put forward. Right now, Citizens Advice owns the conversation.

0 AI answers this run · 0 brands named · measured, never estimated

The podium

Citizens Advice is the default answer.

Named in 10% of conveyancing, wills & probate answers, typically in position 1.0. Farewill follows at 8%, UK Probate at 8%.

Farewill
8% of answers
Citizens Advice
10% of answers
UK Probate
8% of answers
The full board

Every brand AI names, ranked.

Visibility is the share of answers naming the brand; citation share is its slice of all brand-owned pages cited; read→cited is how often its pages convert a read into a citation.

#BrandVisibilityAvg. positionCitation shareRead→cited
1Citizens Advice 10% 1.0 14% 31%
2Farewill 8% 2.2 3% 25%
3UK Probate 8% 2.6 3% 50%
4Beyond 8% 2.8 0%
5Co-op Legal Services 8% 3.0 11% 0%
6Which? Wills 5% 2.3 5% 13%
7Muve 3% 1.5 8% 100%
8JMW Solicitors 3% 2.0 3% 100%
9ClearLegacy 3% 2.5 0%
10PSR Solicitors 3% 3.5 8% 100%
11Guardian Angel 3% 4.5 0%
12Eden Conveyancing 2% 1.0 3% 100%
13ONP Solicitors 2% 1.0 3% 100%
14Clifford Johnston & Co 2% 2.0 3% 100%
15GD Property Solicitors 2% 2.0 0%
What AI wants here

Citizens Advice is named most. That is not the same as being wanted.

Being named is visibility. Underneath it, every answer describes a brand in three ways — how much it stands out, how much it belongs, and how much it is returned to. In conveyancing, wills & probate, Co-op Legal Services leads attachment at 117 against QualitySolicitors at 83, indexed on the category at 100.

Attachment
Co-op Legal Services117
QualitySolicitors83
34-point spread · tracks being named 0.52
Affinity
Co-op Legal Services116
QualitySolicitors84
32-point spread · tracks being named 0.56
Attraction
Co-op Legal Services109
QualitySolicitors84
25-point spread · tracks being named 0.18
Co-op Legal Services: Attraction 109, Affinity 116, Attachment 117
Co-op Legal Services
Complete desire
Citizens Advice: Attraction 101, Affinity 110, Attachment 103
Citizens Advice
Quietly trusted
Irwin Mitchell: Attraction 101, Affinity 101, Attachment 100
Irwin Mitchell
Category default
AttractionAffinityAttachment

Each whorl lights one ring per index threshold cleared. See the full conveyancing, wills & probate desire edition →

Who AI trusts here

The referees of conveyancing, wills & probate.

The independent sources AI models cite when answering conveyancing, wills & probate questions — the places a brand needs to be seen, reviewed and ranked.

gov.uk 78 cites
google.com 68 cites
hoa.org.uk 6 cites
lawsociety.org.uk 5 cites
sra.org.uk 5 cites
clearlegacy.co.uk 4 cites
moneysavingexpert.com 4 cites
service.gov.uk 4 cites
blog.gov.uk 3 cites
willsafe.org.uk 3 cites
Read is not cited

Citizens Advice converts reads into citations. Co-op Legal Services doesn't.

When Claude or ChatGPT opens a brand's own pages while answering, does the page make the cited-sources list? Citizens Advice converts 31% of reads; Co-op Legal Services just 0%. That gap is a content problem, not a visibility problem.

Citizens Advice · read 16×31%
Farewill · read 4×25%
Which? Wills · read 8×13%
Co-op Legal Services · read 11×0%
Full data table
#BrandVisibilityAvg. positionCitation shareRead→cited
1Citizens Advice10%1.014%31%
2Farewill8%2.23%25%
3UK Probate8%2.63%50%
4Beyond8%2.80%
5Co-op Legal Services8%3.011%0%
6Which? Wills5%2.35%13%
7Muve3%1.58%100%
8JMW Solicitors3%2.03%100%
9ClearLegacy3%2.50%
10PSR Solicitors3%3.58%100%
11Guardian Angel3%4.50%
12Eden Conveyancing2%1.03%100%
13ONP Solicitors2%1.03%100%
14Clifford Johnston & Co2%2.03%100%
15GD Property Solicitors2%2.00%
Which AI you ask

Three models. Three different answers.

Ask about conveyancing, wills & probate and the brand you are shown depends on the assistant: Claude → Beyond, Gemini → Co-op Legal Services, ChatGPT → Citizens Advice. Their top-five lists share just 10% of names.

Claude recommends
Beyond
named in 15% of its answers
Gemini recommends
Co-op Legal Services
named in 10% of its answers
ChatGPT recommends
Citizens Advice
named in 20% of its answers

Brands whose visibility swings most between models — the bar per model, widest gap on the right.

Citizens Advice 15pp
Beyond 10pp
PSR Solicitors 10pp
ClaudeGeminiChatGPT
The data behind this chart
BrandClaudeGeminiChatGPTSpread
Citizens Advice5%5%20%15pp
Beyond15%5%5%10pp
PSR Solicitors10%0%0%10pp
Farewill10%5%10%5pp
UK Probate10%5%10%5pp
ClearLegacy5%5%0%5pp
Express Conveyancing5%0%0%5pp
GD Property Solicitors5%0%0%5pp
Muve5%5%0%5pp
Lewis Mitchell Solicitors5%0%0%5pp
Keep exploring

Nineteen more categories.

Method: 20 unbranded consumer prompts per category, spread across the buying journey, run weekly against ChatGPT, Claude and Gemini. Read→cited uses Claude and ChatGPT only (Gemini does not separate the two). Correlational observations of model behaviour at the time of the run. Data from the run completed Tue, 01 Sep 2026 13:31:12 GMT.

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