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How AI wants furniture & homeware

Furniture & Homeware is decided on affinity: The White Company indexes 133 there against Poundland at 63, a 70-point spread. John Lewis holds the strongest overall profile, indexing 126 against the category average: ahead on all three. But the brand assistants name most often is IKEA, not the category's market leader: being desired and being named are not the same measurement. Across these 37 brands, attachment tracks being named most closely (rank correlation 0.34).

37 brands · 60 AI answers · 551 dimension scores · measured, never estimated

Attraction Standing out in the answer: named first, described as superior, magnetic and influential.
Affinity Belonging in the answer: tied to identity, values and legitimacy, not just specifications.
Attachment Staying in the answer: recommended again, dependable, easy, part of the routine.
AttractionAffinityAttachment Each whorl lights one ring per index threshold cleared (90 / 96 / 102 / 108 / 115)

100 = the average brand in the same category.100 = the average brand across every category in the index.

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Furniture & Homewareupset

#Brand AttractionAffinityAttachment SummaryNamed in
1 John Lewis: Attraction 120, Affinity 131, Attachment 132John Lewis: Attraction 106, Affinity 116, Attachment 117John Lewis 120106 131116 132117 Ahead on all threeAhead on all three 12%
2 IKEA: Attraction 121, Affinity 120, Attachment 115IKEA: Attraction 107, Affinity 106, Attachment 102IKEA 121107 120106 115102 Ahead on all threeNoticed, not returned to 32%
3 The White Company: Attraction 113, Affinity 133, Attachment 116The White Company: Attraction 100, Affinity 117, Attachment 103The White Company 113100 133117 116103 Ahead on all threeCredible, not first choice 2%
4 Emma Bridgewater: Attraction 117, Affinity 125, Attachment 107Emma Bridgewater: Attraction 103, Affinity 110, Attachment 95Emma Bridgewater 117103 125110 10795 Ahead on all threeCredible, not first choice 0%
5 Marks Spencer: Attraction 110, Affinity 122, Attachment 116Marks Spencer: Attraction 98, Affinity 108, Attachment 103Marks & Spencer 11098 122108 116103 Ahead on all threeCredible, not first choice 3%
6 Oliver Bonas: Attraction 113, Affinity 117, Attachment 102Oliver Bonas: Attraction 100, Affinity 103, Attachment 91Oliver Bonas 113100 117103 10291 Credible, not first choiceLiked, not chosen 0%
7 Cox Cox: Attraction 112, Affinity 119, Attachment 101Cox Cox: Attraction 99, Affinity 105, Attachment 89Cox & Cox 11299 119105 10189 Credible, not first choiceCredible, not first choice 0%
8 Next: Attraction 104, Affinity 114, Attachment 116Next: Attraction 92, Affinity 101, Attachment 103Next 10492 114101 116103 Ahead on all threeRelied on, not exciting 10%
9 Lakeland: Attraction 105, Affinity 110, Attachment 108Lakeland: Attraction 93, Affinity 97, Attachment 96Lakeland 10593 11097 10896 Ahead on all threeLiked, not chosen 2%
10 Zara Home: Attraction 109, Affinity 108, Attachment 98Zara Home: Attraction 96, Affinity 95, Attachment 87Zara Home 10996 10895 9887 Noticed, not returned toBehind on all three 0%
11 La Redoute: Attraction 109, Affinity 110, Attachment 98La Redoute: Attraction 96, Affinity 97, Attachment 87La Redoute 10996 11097 9887 Credible, not first choiceLiked, not chosen 0%
12 Argos: Attraction 101, Affinity 102, Attachment 115Argos: Attraction 89, Affinity 90, Attachment 102Argos 10189 10290 115102 Relied on, not excitingRelied on, not exciting 18%
13 Dunelm: Attraction 101, Affinity 102, Attachment 107Dunelm: Attraction 89, Affinity 90, Attachment 95Dunelm 10189 10290 10795 Relied on, not excitingBehind on all three 27%
14 Laura Ashley: Attraction 102, Affinity 111, Attachment 93Laura Ashley: Attraction 91, Affinity 98, Attachment 82Laura Ashley 10291 11198 9382 Credible, not first choiceLiked, not chosen 2%
15 Sainsbury's: Attraction 97, Affinity 106, Attachment 105Sainsbury's: Attraction 86, Affinity 94, Attachment 93Sainsbury's 9786 10694 10593 Credible, not first choiceBehind on all three 13%
16 Habitat: Attraction 102, Affinity 103, Attachment 98Habitat: Attraction 91, Affinity 91, Attachment 87Habitat 10291 10391 9887 Average on all threeBehind on all three 13%
17 Tesco: Attraction 94, Affinity 100, Attachment 107Tesco: Attraction 83, Affinity 88, Attachment 95Tesco 9483 10088 10795 Relied on, not excitingBehind on all three 3%
18 HM Home: Attraction 99, Affinity 103, Attachment 98HM Home: Attraction 88, Affinity 91, Attachment 87H&M Home 9988 10391 9887 Average on all threeBehind on all three 0%
19 Wayfair: Attraction 99, Affinity 92, Attachment 108Wayfair: Attraction 88, Affinity 81, Attachment 96Wayfair 9988 9281 10896 Relied on, not excitingBehind on all three 3%
20 Cult Furniture: Attraction 105, Affinity 94, Attachment 94Cult Furniture: Attraction 93, Affinity 83, Attachment 84Cult Furniture 10593 9483 9484 Noticed, not returned toBehind on all three 0%
21 Homesense: Attraction 102, Affinity 99, Attachment 98Homesense: Attraction 91, Affinity 87, Attachment 87Homesense 10291 9987 9887 Average on all threeBehind on all three 2%
22 Homescapes: Attraction 107, Affinity 94, Attachment 101Homescapes: Attraction 95, Affinity 83, Attachment 89Homescapes 10795 9483 10189 Noticed, not returned toBehind on all three 2%
23 Julian Charles: Attraction 104, Affinity 94, Attachment 85Julian Charles: Attraction 92, Affinity 83, Attachment 76Julian Charles 10492 9483 8576 Noticed, not returned toBehind on all three 0%
24 Debenhams: Attraction 97, Affinity 95, Attachment 98Debenhams: Attraction 86, Affinity 84, Attachment 87Debenhams 9786 9584 9887 Relied on, not excitingBehind on all three 2%
25 TK Maxx: Attraction 99, Affinity 91, Attachment 91TK Maxx: Attraction 88, Affinity 80, Attachment 81TK Maxx 9988 9180 9181 Noticed, not returned toBehind on all three 5%
26 Furniture in Fashion: Attraction 94, Affinity 91, Attachment 98Furniture in Fashion: Attraction 83, Affinity 80, Attachment 87Furniture in Fashion 9483 9180 9887 Relied on, not excitingBehind on all three 2%
27 LOFT Furniture: Attraction 96, Affinity 91, Attachment 90LOFT Furniture: Attraction 85, Affinity 80, Attachment 80LOFT Furniture 9685 9180 9080 Behind on all threeBehind on all three 0%
28 Asda: Attraction 88, Affinity 91, Attachment 99Asda: Attraction 78, Affinity 80, Attachment 88Asda 8878 9180 9988 Relied on, not excitingBehind on all three 7%
29 The Range: Attraction 86, Affinity 86, Attachment 101The Range: Attraction 76, Affinity 76, Attachment 89The Range 8676 8676 10189 Relied on, not excitingBehind on all three 18%
30 JYSK: Attraction 88, Affinity 86, Attachment 91JYSK: Attraction 78, Affinity 76, Attachment 81JYSK 8878 8676 9181 Behind on all threeBehind on all three 0%
31 Primark: Attraction 93, Affinity 83, Attachment 85Primark: Attraction 82, Affinity 73, Attachment 76Primark 9382 8373 8576 Behind on all threeBehind on all three 3%
32 Archers Sleep Centre: Attraction 91, Affinity 89, Attachment 85Archers Sleep Centre: Attraction 81, Affinity 79, Attachment 76Archers Sleep Centre 9181 8979 8576 Behind on all threeBehind on all three 0%
33 Wilko: Attraction 86, Affinity 83, Attachment 93Wilko: Attraction 76, Affinity 73, Attachment 82Wilko 8676 8373 9382 Behind on all threeBehind on all three 0%
34 Matalan: Attraction 86, Affinity 86, Attachment 90Matalan: Attraction 76, Affinity 76, Attachment 80Matalan 8676 8676 9080 Behind on all threeBehind on all three 5%
35 BM: Attraction 86, Affinity 78, Attachment 91BM: Attraction 76, Affinity 69, Attachment 81B&M 8676 7869 9181 Behind on all threeBehind on all three 8%
36 Home Bargains: Attraction 86, Affinity 78, Attachment 90Home Bargains: Attraction 76, Affinity 69, Attachment 80Home Bargains 8676 7869 9080 Behind on all threeBehind on all three 7%
37 Poundland: Attraction 77, Affinity 63, Attachment 82Poundland: Attraction 68, Affinity 55, Attachment 73Poundland 7768 6355 8273 Behind on all threeBehind on all three 5%

Indexed against the average of the 37 indexed furniture & homeware brands, so 100 is the category average and a brand is read against the rivals it actually competes with.Indexed against the average of every indexed brand in the whole index — 1,605 brands across 61 categories — so 100 is the average brand anywhere here and a number reads the same on every board. 37 furniture & homeware brands, measured across 60 AI answers in the latest weekly run.

Driver by driver

Where the category actually separates. A wide spread means assistants describe these brands very differently on that driver; a narrow one means it is table stakes.

Affinity

70-point spread · tracks being named -0.05
The White Company133
Poundland63

The widest field of the three: this is where the category separates.

Attachment

50-point spread · tracks being named 0.34
John Lewis132
Poundland82

Real separation, but not the category’s defining contest.

Attraction

44-point spread · tracks being named -0.18
IKEA121
Poundland77

The tightest of the three: most brands land close together here.

Where each brand stands

Each brand's three indices, summed up in a line: which drivers it is ahead on, which it is behind on, and the one to build next. A brand that is noticed but not returned to has a different problem from one that is relied on but not exciting.

John Lewis: Attraction 120, Affinity 131, Attachment 132
Ahead on all three
Above average on attraction, affinity and attachment.
John Lewis · IKEA · The White Company · Emma Bridgewater · Marks & Spencer · Next · Lakeland
No driver is behind; protect the lead.
Zara Home: Attraction 109, Affinity 108, Attachment 98
Noticed, not returned to
Attraction is its strongest driver; attachment trails behind it.
Zara Home · Cult Furniture · Homescapes · Julian Charles · TK Maxx
Build next: attachment
Argos: Attraction 101, Affinity 102, Attachment 115
Relied on, not exciting
Attachment is its strongest driver; attraction trails behind it.
Argos · Dunelm · Tesco · Wayfair · Debenhams · Furniture in Fashion · Asda · The Range
Build next: attraction
Oliver Bonas: Attraction 113, Affinity 117, Attachment 102
Credible, not first choice
Affinity (identity, values, legitimacy) is its strongest driver.
Oliver Bonas · Cox & Cox · La Redoute · Laura Ashley · Sainsbury's
Build next: attraction
Habitat: Attraction 102, Affinity 103, Attachment 98
Average on all three
Close to average on every driver.
Habitat · H&M Home · Homesense
Build next: attraction
LOFT Furniture: Attraction 96, Affinity 91, Attachment 90
Behind on all three
Below average on attraction, affinity and attachment.
LOFT Furniture · JYSK · Primark · Archers Sleep Centre · Wilko · Matalan · B&M · Home Bargains · Poundland
Build next: attraction
John Lewis: Attraction 106, Affinity 116, Attachment 117
Ahead on all three
Above average on attraction, affinity and attachment.
John Lewis
No driver is behind; protect the lead.
IKEA: Attraction 107, Affinity 106, Attachment 102
Noticed, not returned to
Attraction is its strongest driver; attachment trails behind it.
IKEA
Build next: attachment
Next: Attraction 92, Affinity 101, Attachment 103
Relied on, not exciting
Attachment is its strongest driver; attraction trails behind it.
Next · Argos
Build next: attraction
The White Company: Attraction 100, Affinity 117, Attachment 103
Credible, not first choice
Affinity (identity, values, legitimacy) is its strongest driver.
The White Company · Emma Bridgewater · Marks & Spencer · Cox & Cox
Build next: attraction
Oliver Bonas: Attraction 100, Affinity 103, Attachment 91
Liked, not chosen
Affinity is its strongest driver; attachment is below average.
Oliver Bonas · Lakeland · La Redoute · Laura Ashley
Build next: attachment
Zara Home: Attraction 96, Affinity 95, Attachment 87
Behind on all three
Below average on attraction, affinity and attachment.
Zara Home · Dunelm · Sainsbury's · Habitat · Tesco · H&M Home · Wayfair · Cult Furniture · Homesense · Homescapes · Julian Charles · Debenhams · TK Maxx · Furniture in Fashion · LOFT Furniture · Asda · The Range · JYSK · Primark · Archers Sleep Centre · Wilko · Matalan · B&M · Home Bargains · Poundland
Build next: attraction

What assistants actually talk about

The sixteen dimensions underneath the drivers, scored 0–10 on how the answers describe each brand. Spread is the distance between the strongest and weakest brand: the widest are where a brand can still separate itself, the narrowest are the price of entry.

Where brands separate

DimensionDriverCategory avgStrongestSpread
Style & Aesthetic Attraction 6.5 Cox & Cox 9.0 6.0
Lifestyle Fit & Identity Affinity 6.3 The White Company 9.0 6.0
Quality & Performance Attraction 6.6 The White Company 9.0 5.0
Value & Pricing Attraction 6.9 B&M 9.0 5.0
Boldness & Creativity Attraction 5.3 Oliver Bonas 8.0 4.5

Where everyone reads alike

DimensionDriverCategory avgStrongestSpread
Ease of Use & Onboarding Attachment 6.4 John Lewis 8.0 2.5
Range & Availability Attachment 7.0 IKEA 9.0 3.5
Customer Service & Support Attachment 6.1 John Lewis 8.5 3.5
Differentiation vs Sameness Attraction 6.5 Oliver Bonas 8.5 3.5
Reliability & Consistency Affinity 6.7 John Lewis 9.0 4.0

Does desire track being recommended?

Rank correlation between a brand's driver index and the share of answers naming it, across the 37 indexed brands in this category. A relationship inside one run's answers — descriptive, never causal, and easily moved by a single brand at this sample size.

Attraction-0.18
Affinity-0.05
Attachment0.34

Method & limitations

Every week, each category runs a fixed set of unbranded consumer prompts against ChatGPT, Claude and Gemini. A separate model reads the answers and scores every brand named in them across 16 perception dimensions, 0–10. Those dimensions are grouped into the three Drivers of Desire from the Havas Science of Desire framework, and each brand's driver score is indexed against the average brand in its own category — 100 is the category average, 115 is fifteen per cent above it. The Vs all categories switch re-indexes the same scores against the average of every indexed brand across every category, so boards can be read against each other; the ranking inside a category is the same either way. Each category's own average, indexed against the whole index, is its place in the category table. The summary beside each brand describes where it stands on the three drivers against whichever benchmark is showing: above 104 counts as ahead, below 96 as behind.

This measures how AI assistants describe brands in their answers. It is not a survey of people, and it is not an endorsement: the scores are a reading of machine-generated text at the time of the run, and relationships between drivers and how often a brand is named are correlational. A brand needs at least six scored dimensions in a run to be indexed, and a category needs at least four such brands to get a board. See the full methodology.