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How AI wants fitted kitchens

IKEA is the most desired fitted kitchens brand the answers name: Desire 75% of maximum, above indifference. 8% of the 48 brands rated sit above indifference and 2% below it; the rest leave the models indifferent. The category is most divided on trust & legitimacy. The brand the answers name most often is DIY Kitchens, not the category's market leader.

48 brands rated · 21 named in the answers · 60 AI answers behind presence · rated by ChatGPT, Claude, Gemini

Attraction Standing out: seen as superior, magnetic and influential.
Affinity Belonging: tied to identity, values and legitimacy, not just specifications.
Attachment Being returned to: an emotional bond, a dependable experience, part of the routine.
AttractionAffinityAttachment Each whorl lights one ring per index threshold cleared (84 / 92 / 100 / 108 / 116)

Indices: 100 = the average brand in the same category.Indices: 100 = the average brand across every category in the index. Desire % and status are absolute and read the same either way.

Fitted Kitchens

Every brand, named first

8% above indifference · 90% indifferent · 2% below · 48 brands

#Brand Desire indexDesire %Status AttractionAffinityAttachment SummaryNamed in
1 IKEA: Attraction 139, Affinity 124, Attachment 145IKEA: Attraction 128, Affinity 118, Attachment 132IKEA 136126 75% Above indifference 139128 124118 145132 Ahead on all threeAhead on all three 7%
2 Screwfix: Attraction 122, Affinity 118, Attachment 134Screwfix: Attraction 112, Affinity 112, Attachment 123Screwfix 124115 69% Above indifference 122112 118112 134123 Ahead on all threeAhead on all three 2%
3 Blum: Attraction 126, Affinity 123, Attachment 119Blum: Attraction 116, Affinity 118, Attachment 108Blum 123114 68% Above indifference 126116 123118 119108 Ahead on all threeCredible, not first choice 3%
4 DIY Kitchens: Attraction 126, Affinity 114, Attachment 125DIY Kitchens: Attraction 116, Affinity 109, Attachment 114DIY Kitchens 122113 68% Above indifference 126116 114109 125114 Ahead on all threeChosen, not loved 8%
5 BQ: Attraction 113, Affinity 113, Attachment 134BQ: Attraction 103, Affinity 107, Attachment 122B&Q 120111 67% Indifferent 113103 113107 134122 Ahead on all threeRelied on, not exciting 3%
6 Howdens: Attraction 118, Affinity 116, Attachment 120Howdens: Attraction 109, Affinity 111, Attachment 109Howdens 118110 66% Indifferent 118109 116111 120109 Ahead on all threeCredible, not first choice 5%
7 Wickes: Attraction 115, Affinity 113, Attachment 127Wickes: Attraction 105, Affinity 108, Attachment 116Wickes 118109 66% Indifferent 115105 113108 127116 Ahead on all threeRelied on, not exciting 3%
8 Osmo: Attraction 114, Affinity 118, Attachment 113Osmo: Attraction 105, Affinity 112, Attachment 103Osmo 115107 64% Indifferent 114105 118112 113103 Ahead on all threeCredible, not first choice 5%
9 Junckers: Attraction 113, Affinity 119, Attachment 103Junckers: Attraction 104, Affinity 114, Attachment 94Junckers 112104 62% Indifferent 113104 119114 10394 Credible, not first choiceCredible, not first choice 2%
10 Liberon: Attraction 114, Affinity 115, Attachment 104Liberon: Attraction 105, Affinity 110, Attachment 95Liberon 111103 62% Indifferent 114105 115110 10495 Credible, not first choiceCredible, not first choice 2%
11 Hettich: Attraction 112, Affinity 114, Attachment 106Hettich: Attraction 103, Affinity 108, Attachment 97Hettich 111103 62% Indifferent 112103 114108 10697 Credible, not first choiceAverage on all three 2%
12 Auro: Attraction 105, Affinity 109, Attachment 98Auro: Attraction 96, Affinity 104, Attachment 89Auro 10497 58% Indifferent 10596 109104 9889 Average on all threeLiked, not chosen 2%
13 Rustins: Attraction 100, Affinity 106, Attachment 96Rustins: Attraction 92, Affinity 101, Attachment 88Rustins 10194 56% Indifferent 10092 106101 9688 Average on all threeLiked, not chosen 3%
14 Worktop Express: Attraction 99, Affinity 102, Attachment 98Worktop Express: Attraction 91, Affinity 97, Attachment 89Worktop Express 10092 55% Indifferent 9991 10297 9889 Average on all threeLiked, not chosen 3%
15 House of Worktops: Attraction 96, Affinity 100, Attachment 102House of Worktops: Attraction 89, Affinity 95, Attachment 93House of Worktops 9992 55% Indifferent 9689 10095 10293 Average on all threeCredible, not first choice 2%
16 Benchmarx: Attraction 101, Affinity 97, Attachment 96Benchmarx: Attraction 92, Affinity 93, Attachment 87Benchmarx 9891 54% Indifferent 10192 9793 9687 Average on all threeLiked, not chosen 2%
17 Fiddes: Attraction 101, Affinity 100, Attachment 90Fiddes: Attraction 93, Affinity 96, Attachment 82Fiddes 9891 54% Indifferent 10193 10096 9082 Noticed, not returned toLiked, not chosen 2%
18 Flat Pack Kitchens: Attraction 90, Affinity 91, Attachment 87Flat Pack Kitchens: Attraction 83, Affinity 87, Attachment 80Flat Pack Kitchens 8983 50% Indifferent 9083 9187 8780 Liked, not chosenBehind on all three 2%
19 Naked Doors: Attraction 87, Affinity 91, Attachment 86Naked Doors: Attraction 80, Affinity 87, Attachment 78Naked Doors 8882 49% Indifferent 8780 9187 8678 Liked, not chosenBehind on all three 2%
20 Manns: Attraction 87, Affinity 92, Attachment 84Manns: Attraction 80, Affinity 88, Attachment 77Manns 8882 49% Indifferent 8780 9288 8477 Liked, not chosenBehind on all three 2%
21 Grass: Attraction 84, Affinity 85, Attachment 74Grass: Attraction 77, Affinity 81, Attachment 67Grass 8175 45% Indifferent 8477 8581 7467 Behind on all threeBehind on all three 2%
Rated but never named (27)

The models rated these brands when asked, but none of the category's answers named them.

#Brand Desire indexDesire %Status AttractionAffinityAttachment SummaryNamed in
— Wren Kitchens: Attraction 114, Affinity 102, Attachment 120Wren Kitchens: Attraction 104, Affinity 97, Attachment 109Wren Kitchens 112104 62% Indifferent 114104 10297 120109 Chosen, not lovedAverage on all three 0%
— Magnet: Attraction 108, Affinity 107, Attachment 120Magnet: Attraction 100, Affinity 102, Attachment 109Magnet 112104 62% Indifferent 108100 107102 120109 Relied on, not excitingAverage on all three 0%
— Toolstation: Attraction 108, Affinity 99, Attachment 111Toolstation: Attraction 99, Affinity 94, Attachment 102Toolstation 10698 59% Indifferent 10899 9994 111102 Relied on, not excitingAverage on all three 0%
— Jewson: Attraction 101, Affinity 106, Attachment 104Jewson: Attraction 93, Affinity 100, Attachment 95Jewson 10496 58% Indifferent 10193 106100 10495 Average on all threeAverage on all three 0%
— Travis Perkins: Attraction 102, Affinity 105, Attachment 106Travis Perkins: Attraction 94, Affinity 100, Attachment 96Travis Perkins 10497 58% Indifferent 10294 105100 10696 Average on all threeAverage on all three 0%
— Selco: Attraction 101, Affinity 101, Attachment 104Selco: Attraction 93, Affinity 96, Attachment 95Selco 10295 57% Indifferent 10193 10196 10495 Average on all threeAverage on all three 0%
— City Plumbing: Attraction 100, Affinity 102, Attachment 101City Plumbing: Attraction 92, Affinity 97, Attachment 92City Plumbing 10194 56% Indifferent 10092 10297 10192 Average on all threeAverage on all three 0%
— Wayfair: Attraction 104, Affinity 92, Attachment 107Wayfair: Attraction 96, Affinity 87, Attachment 98Wayfair 10193 56% Indifferent 10496 9287 10798 Average on all threeRelied on, not exciting 0%
— WOCA: Attraction 100, Affinity 109, Attachment 90WOCA: Attraction 92, Affinity 104, Attachment 82WOCA 10093 56% Indifferent 10092 109104 9082 Liked, not chosenLiked, not chosen 0%
— Uform: Attraction 100, Affinity 98, Attachment 94Uform: Attraction 92, Affinity 94, Attachment 86Uform 9891 54% Indifferent 10092 9894 9486 Average on all threeLiked, not chosen 0%
— Plumb Center: Attraction 94, Affinity 99, Attachment 100Plumb Center: Attraction 86, Affinity 95, Attachment 91Plumb Center 9891 54% Indifferent 9486 9995 10091 Average on all threeCredible, not first choice 0%
— Homebase: Attraction 95, Affinity 92, Attachment 107Homebase: Attraction 87, Affinity 87, Attachment 97Homebase 9891 54% Indifferent 9587 9287 10797 Average on all threeRelied on, not exciting 0%
— Victoria Plum: Attraction 97, Affinity 92, Attachment 102Victoria Plum: Attraction 89, Affinity 88, Attachment 93Victoria Plum 9790 54% Indifferent 9789 9288 10293 Average on all threeRelied on, not exciting 0%
— Barrettine: Attraction 96, Affinity 99, Attachment 95Barrettine: Attraction 89, Affinity 94, Attachment 86Barrettine 9790 54% Indifferent 9689 9994 9586 Average on all threeLiked, not chosen 0%
— Plank Hardware: Attraction 100, Affinity 95, Attachment 92Plank Hardware: Attraction 92, Affinity 90, Attachment 84Plank Hardware 9689 53% Indifferent 10092 9590 9284 Average on all threeNoticed, not returned to 0%
— Leader Doors: Attraction 91, Affinity 95, Attachment 93Leader Doors: Attraction 84, Affinity 90, Attachment 85Leader Doors 9386 52% Indifferent 9184 9590 9385 Average on all threeBehind on all three 0%
— Lark Larks: Attraction 91, Affinity 95, Attachment 93Lark Larks: Attraction 83, Affinity 91, Attachment 85Lark & Larks 9386 52% Indifferent 9183 9591 9385 Average on all threeLiked, not chosen 0%
— Tap Warehouse: Attraction 91, Affinity 94, Attachment 92Tap Warehouse: Attraction 84, Affinity 89, Attachment 84Tap Warehouse 9286 51% Indifferent 9184 9489 9284 Average on all threeBehind on all three 0%
— Online Door Store: Attraction 89, Affinity 95, Attachment 87Online Door Store: Attraction 82, Affinity 90, Attachment 80Online Door Store 9184 50% Indifferent 8982 9590 8780 Liked, not chosenBehind on all three 0%
— Direct Doors: Attraction 90, Affinity 93, Attachment 87Direct Doors: Attraction 82, Affinity 89, Attachment 80Direct Doors 9084 50% Indifferent 9082 9389 8780 Liked, not chosenBehind on all three 0%
— Drench: Attraction 91, Affinity 87, Attachment 91Drench: Attraction 83, Affinity 82, Attachment 83Drench 8983 50% Indifferent 9183 8782 9183 Noticed, not returned toBehind on all three 0%
— Discount Kitchen Factory: Attraction 88, Affinity 85, Attachment 91Discount Kitchen Factory: Attraction 81, Affinity 81, Attachment 83Discount Kitchen Factory 8882 49% Indifferent 8881 8581 9183 Relied on, not excitingBehind on all three 0%
— ColorFill: Attraction 89, Affinity 90, Attachment 81ColorFill: Attraction 82, Affinity 85, Attachment 74ColorFill 8780 48% Indifferent 8982 9085 8174 Behind on all threeBehind on all three 0%
— Boid: Attraction 85, Affinity 88, Attachment 79Boid: Attraction 78, Affinity 83, Attachment 72Boid 8478 47% Indifferent 8578 8883 7972 Behind on all threeBehind on all three 0%
— Fronterior: Attraction 79, Affinity 86, Attachment 85Fronterior: Attraction 73, Affinity 82, Attachment 77Fronterior 8377 46% Indifferent 7973 8682 8577 Behind on all threeBehind on all three 0%
— PWS: Attraction 82, Affinity 84, Attachment 78PWS: Attraction 76, Affinity 80, Attachment 71PWS 8176 45% Indifferent 8276 8480 7871 Behind on all threeBehind on all three 0%
— MFI: Attraction 51, Affinity 49, Attachment 52MFI: Attraction 47, Affinity 47, Attachment 47MFI 5047 28% Below indifference 5147 4947 5247 Behind on all threeBehind on all three 0%

Indexed against the average of the 48 indexed fitted kitchens brands, so 100 is the category average and a brand is read against the rivals it actually competes with.Indexed against the average of every indexed brand in the whole index — 2,582 brands across 67 categories — so 100 is the average brand anywhere here and a number reads the same on every board. 48 fitted kitchens brands rated by the assistants in the latest weekly run; Named in is the share of 60 AI answers that name each brand.

Feature profile

What this category is rated on

The brands are most divided on trust & legitimacy: Blum is rated 6.4 and MFI 2.1 on the 1–7 scale, a spread of 116 against the feature's usual spread (100 = as contested as usual). Against every category, fitted kitchens is rated highest on positive influence (97) and lowest on emotional magnetism (81).

FeatureDriverCategory meanVs all categories
Perceived superiority Attraction 4.3/7 96
Emotional magnetism Attraction 3.0/7 81
Positive influence Attraction 4.4/7 97
Identity & belonging Affinity 3.5/7 93
Values & integrity Affinity 4.0/7 96
Trust & legitimacy contested Affinity 4.8/7 96
Emotional bond Attachment 3.8/7 92
Reinforced experience Attachment 3.6/7 92
Part of my routine Attachment 3.8/7 90

A feature's category mean is the average of its brands' ratings, 1–7. Vs all categories indexes it against every indexed brand across every category (100 = the average brand anywhere). The contested feature is the one the category's brands are most spread on, measured against how spread that feature usually is.

Stated vs revealed

Rated well is not the same as named

Across the 48 brands, how highly the models rate a brand when asked and how often their answers name it go loosely together (rank correlation 0.53).

Rated well, rarely named

  • Screwfix69% Desire · named in 2%
  • Blum68% Desire · named in 3%
  • B&Q67% Desire · named in 3%
  • Howdens66% Desire · named in 5%
  • Wickes66% Desire · named in 3%

Showing 5 of 22.

Named, not desired

  • Howdensnamed in 5% · 66% Desire
  • Osmonamed in 5% · 64% Desire
  • B&Qnamed in 3% · 67% Desire
  • Rustinsnamed in 3% · 56% Desire
  • Wickesnamed in 3% · 66% Desire

Showing 5 of 17.

Rated well, rarely named: Desire above the category median, named in 5% of answers or fewer. Named, not desired: among the most-named quarter of the category, yet indifferent or below. A relationship inside one week's run, never a cause.

Model agreement

Where the models disagree

The models broadly agree on these brands (mean correlation 0.74 across 3 pairs: ChatGPT–Claude 0.72 · ChatGPT–Gemini 0.80 · Claude–Gemini 0.70). Still, 273 of 1,488 brand-statement ratings (18%) split by 2 points or more on the 1–7 scale, and the typical brand's Desire differs by 10 points between its most and least generous model.

BrandStatementRated highestRated lowest
AuroSustainability Gemini 7 Claude 3
MFIGood value Claude 5 Gemini 1
AuroHealthy ChatGPT 5 Claude 2
BlumGood feeling Gemini 5 Claude 2
BlumPurchase experience Gemini 6 Claude 3

The widest 5 of 273 splits.

Across the whole index, on the same brands: Gemini rates +4.5 points of Desire % against its peers; ChatGPT rates −1.7 points of Desire % against its peers; Claude rates −3.0 points of Desire % against its peers. A generous model lifts every brand it rates, which is why scores are combined across models and indexed within the category.

Distinctive statements

What sets the leading brands apart

For the category's leading named brands, the glossary statements each is rated furthest above and below the category's average, in points on the 1–7 scale.

IKEA
Above the categoryWould miss it +2.5, Leader +2.3, New ideas +2.3
Below the category—
Screwfix
Above the categoryWould miss it +2.3, Digital experience +2.2, Customer experience +2.1
Below the categorySelf-expression −1.6, Healthy −0.7, Exclusive experience −0.5
Blum
Above the categoryLeader +2.6, Innovative +2.5, Good reputation +2.3
Below the categorySelf-expression −1.0, Healthy −0.7, Wealth −0.5
DIY Kitchens
Above the categorySelf-expression +1.7, Wealth +1.5, Good feeling +1.3
Below the category—
B&Q
Above the categoryWould miss it +2.3, Leader +1.6, New ideas +1.3
Below the categoryUnique −0.7, Quality products −0.3, Exclusive experience −0.2

Method & limitations

Every week, ChatGPT, Claude and Gemini are each asked directly, the way a survey asks a respondent, to rate every brand in the category on the 31 statements of the Havas Science of Desire glossary, on the survey's own 1–7 agreement scale. Statements roll up to nine features and the three Drivers of Desire (a feature is the mean of its statements; a driver is the sum of its three features, out of 21; Desire is the sum of the drivers, out of 63). Each brand is indexed against the average brand in its own category — 100 is the category average, 115 is fifteen per cent above it — and the Vs all categories switch re-indexes the same scores against every indexed brand in the index. Desire % is Desire as a share of its maximum. A brand is above indifference when its Desire is above two-thirds of its maximum (42 of 63), below indifference at or under one-third (21), and indifferent in between. The summary beside each brand says where it stands on the three drivers: an index of 110 or more counts as ahead, 90 or less as behind.

These are the assistants' own ratings when asked. They are not a survey of people and not an endorsement, and they are not read from what the assistants happen to say in an answer: the answers to the category's unbranded consumer prompts are used only to count how often each brand is named, and as supporting evidence. Relationships between ratings and how often a brand is named are correlational. A brand is indexed only when all 31 statements have been rated in a run by at least two models, and a category needs at least 4 such brands to get a board. See the full methodology.