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Retail · refreshed weekly

How AI wants consumer electronics & appliances

Consumer Electronics & Appliances is decided on attraction: Apple indexes 143 there against RGB Direct at 82, a 61-point spread. Attachment separates almost nobody (30 points across the whole category), so being described that way is table stakes here rather than an advantage. Apple holds the strongest overall profile at 128 — complete desire. But the brand assistants name most often is Very, not the category's market leader: being desired and being named are not the same measurement. Across these 25 brands, attachment tracks being named most closely (rank correlation 0.38).

25 brands · 60 AI answers · 393 dimension scores · measured, never estimated

Attraction Standing out in the answer: named first, described as superior, magnetic and influential.
Affinity Belonging in the answer: tied to identity, values and legitimacy, not just specifications.
Attachment Staying in the answer: recommended again, dependable, easy, part of the routine.
AttractionAffinityAttachment Each whorl lights one ring per index threshold cleared (90 / 96 / 102 / 108 / 115)
Retail

Consumer Electronics & Appliancesupset

#Brand AttractionAffinityAttachment Desire shapeNamed in
1 Apple: Attraction 143, Affinity 135, Attachment 112Apple 143 135 112 Complete desire 7%
2 John Lewis: Attraction 115, Affinity 127, Attachment 112John Lewis 115 127 112 Complete desire 5%
3 Samsung: Attraction 126, Affinity 115, Attachment 107Samsung 126 115 107 Complete desire 10%
4 Richer Sounds: Attraction 115, Affinity 115, Attachment 112Richer Sounds 115 115 112 Complete desire 0%
5 Scan: Attraction 123, Affinity 112, Attachment 110Scan 123 112 110 Complete desire 10%
6 Overclockers: Attraction 123, Affinity 107, Attachment 103Overclockers 123 107 103 Magnetic but unbought 0%
7 Amazon: Attraction 110, Affinity 104, Attachment 116Amazon 110 104 116 Complete desire 12%
8 AO: Attraction 107, Affinity 109, Attachment 114AO 107 109 114 Complete desire 8%
9 Costco: Attraction 99, Affinity 104, Attachment 107Costco 99 104 107 Habit, not love 0%
10 Argos: Attraction 98, Affinity 104, Attachment 104Argos 98 104 104 Quietly trusted 7%
11 AO Retail: Attraction 99, Affinity 97, Attachment 104AO Retail 99 97 104 Habit, not love 0%
12 Marks Electrical: Attraction 98, Affinity 97, Attachment 104Marks Electrical 98 97 104 Habit, not love 2%
13 AO Recycling: Attraction 98, Affinity 100, Attachment 97AO Recycling 98 100 97 Category default 0%
14 Box: Attraction 99, Affinity 92, Attachment 96Box 99 92 96 Magnetic but unbought 8%
15 Ebuyer: Attraction 98, Affinity 92, Attachment 97Ebuyer 98 92 97 Magnetic but unbought 0%
16 Tesco: Attraction 85, Affinity 101, Attachment 100Tesco 85 101 100 Quietly trusted 0%
17 Very: Attraction 94, Affinity 97, Attachment 96Very 94 97 96 Loved, not chosen 17%
18 Currys: Attraction 90, Affinity 94, Attachment 94Currys 90 94 94 Fading 12%
19 ASDA: Attraction 83, Affinity 94, Attachment 87ASDA 83 94 87 Fading 0%
20 Sainsbury's: Attraction 83, Affinity 94, Attachment 86Sainsbury's 83 94 86 Fading 0%
21 Appliances Direct: Attraction 82, Affinity 81, Attachment 92Appliances Direct 82 81 92 Fading 8%
22 Hughes: Attraction 87, Affinity 84, Attachment 86Hughes 87 84 86 Fading 0%
23 Laptops Direct: Attraction 83, Affinity 81, Attachment 89Laptops Direct 83 81 89 Fading 0%
24 Electrical Discount: Attraction 82, Affinity 81, Attachment 89Electrical Discount 82 81 89 Fading 0%
25 RGB Direct: Attraction 82, Affinity 81, Attachment 86RGB Direct 82 81 86 Fading 0%

Indexed against the consumer electronics & appliances average of 25 brands (100 = the category), measured across 60 AI answers in the latest weekly run.

Driver by driver

Where the category actually separates. A wide spread means assistants describe these brands very differently on that driver; a narrow one means it is table stakes.

Attraction

61-point spread · tracks being named 0.34
Apple143
RGB Direct82

The widest field of the three: this is where the category separates.

Affinity

54-point spread · tracks being named 0.29
Apple135
RGB Direct81

Real separation, but not the category’s defining contest.

Attachment

30-point spread · tracks being named 0.38
Amazon116
RGB Direct86

The tightest of the three: most brands land close together here.

The shapes AI leaves these brands in

Three indices make a profile, and profiles fall into recognisable shapes. A brand that is magnetic but unbought has a different problem from a habit nobody loves — and a different thing to build next.

Apple: Attraction 143, Affinity 135, Attachment 112
Complete desire
Wanted, belonged-to and repurchased — the rare full spiral.
Apple · John Lewis · Samsung · Richer Sounds · Scan · Amazon · AO
Nothing obviously missing.
Overclockers: Attraction 123, Affinity 107, Attachment 103
Magnetic but unbought
AI admires it and forgets to recommend buying it again.
Overclockers · Box · Ebuyer
Build next: attachment
Costco: Attraction 99, Affinity 104, Attachment 107
Habit, not love
Recommended for reliability and ease; nobody calls it exciting.
Costco · AO Retail · Marks Electrical
Build next: attraction
Argos: Attraction 98, Affinity 104, Attachment 104
Quietly trusted
Legitimacy carries it; it is rarely named first.
Argos · Tesco
Build next: attraction
Very: Attraction 94, Affinity 97, Attachment 96
Loved, not chosen
Identity and values without superiority or habit.
Very
Build next: attachment
AO Recycling: Attraction 98, Affinity 100, Attachment 97
Category default
Parity on all three: the safe answer, never the interesting one.
AO Recycling
Build next: attraction
Currys: Attraction 90, Affinity 94, Attachment 94
Fading
Below the benchmark everywhere; the answer has moved on.
Currys · ASDA · Sainsbury's · Appliances Direct · Hughes · Laptops Direct · Electrical Discount · RGB Direct
Build next: attraction

What assistants actually talk about

The sixteen dimensions underneath the drivers, scored 0–10 on how the answers describe each brand. Spread is the distance between the strongest and weakest brand: the widest are where a brand can still separate itself, the narrowest are the price of entry.

Where brands separate

DimensionDriverCategory avgStrongestSpread
Leadership & Momentum Attraction 6.7 Apple 9.5 4.5
Lifestyle Fit & Identity Affinity 6.2 Apple 9.5 4.5
Style & Aesthetic Attraction 6.0 Apple 9.5 4.5
Differentiation vs Sameness Attraction 6.2 Apple 9.0 4.0
Innovation & Technology Attraction 6.4 Apple 9.0 4.0

Where everyone reads alike

DimensionDriverCategory avgStrongestSpread
Value & Pricing Attachment 6.8 Amazon 8.0 2.5
Delivery & Fulfilment Attachment 7.2 AO 8.7 2.7
Trust & Credibility Affinity 7.2 Apple 9.0 3.0
Sustainability & Ethics Affinity 5.8 AO Recycling 8.0 3.0
Reliability & Consistency Attachment 7.0 Apple 9.0 3.0

Does desire track being recommended?

Rank correlation between a brand's driver index and the share of answers naming it, across the 25 indexed brands in this category. A relationship inside one run's answers — descriptive, never causal, and easily moved by a single brand at this sample size.

Attraction0.34
Affinity0.29
Attachment0.38

Method & limitations

Every week, each category runs a fixed set of unbranded consumer prompts against ChatGPT, Claude and Gemini. A separate model reads the answers and scores every brand named in them across 16 perception dimensions, 0–10. Those dimensions are grouped into the three Drivers of Desire from the Havas Science of Desire framework, and each brand's driver score is indexed against the average of every scored brand in its category — 100 is the category, 115 is fifteen per cent above it.

This measures how AI assistants describe brands in their answers. It is not a survey of people, and it is not an endorsement: the scores are a reading of machine-generated text at the time of the run, and relationships between drivers and how often a brand is named are correlational. A brand needs at least six scored dimensions in a run to be indexed, and a category needs at least four such brands to get a board. See the full methodology.