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Retail · refreshed weekly

How AI wants consumer electronics & appliances

Consumer Electronics & Appliances is decided on affinity: Miele indexes 137 there against RGB Direct at 81, a 56-point spread. Apple holds the strongest overall profile, indexing 124 against the category average: ahead on all three. But the brand assistants name most often is Bosch, not the category's market leader: being desired and being named are not the same measurement. Across these 38 brands, attachment tracks being named most closely (rank correlation 0.41).

38 brands · 60 AI answers · 591 dimension scores · measured, never estimated

Attraction Standing out in the answer: named first, described as superior, magnetic and influential.
Affinity Belonging in the answer: tied to identity, values and legitimacy, not just specifications.
Attachment Staying in the answer: recommended again, dependable, easy, part of the routine.
AttractionAffinityAttachment Each whorl lights one ring per index threshold cleared (90 / 96 / 102 / 108 / 115)

100 = the average brand in the same category.100 = the average brand across every category in the index.

Retail

Consumer Electronics & Appliancesupset

#Brand AttractionAffinityAttachment SummaryNamed in
1 Apple: Attraction 127, Affinity 125, Attachment 116Apple: Attraction 119, Affinity 117, Attachment 114Apple 127119 125117 116114 Ahead on all threeAhead on all three 7%
2 Miele: Attraction 119, Affinity 137, Attachment 112Miele: Attraction 112, Affinity 128, Attachment 110Miele 119112 137128 112110 Ahead on all threeAhead on all three 8%
3 John Lewis: Attraction 115, Affinity 116, Attachment 121John Lewis: Attraction 107, Affinity 109, Attachment 120John Lewis 115107 116109 121120 Ahead on all threeAhead on all three 8%
4 Samsung: Attraction 121, Affinity 115, Attachment 105Samsung: Attraction 113, Affinity 108, Attachment 103Samsung 121113 115108 105103 Ahead on all threeNoticed, not returned to 10%
5 Bosch: Attraction 115, Affinity 116, Attachment 107Bosch: Attraction 107, Affinity 109, Attachment 106Bosch 115107 116109 107106 Ahead on all threeAhead on all three 17%
6 Sonos: Attraction 118, Affinity 116, Attachment 102Sonos: Attraction 110, Affinity 109, Attachment 100Sonos 118110 116109 102100 Noticed, not returned toNoticed, not returned to 7%
7 Ninja: Attraction 115, Affinity 109, Attachment 105Ninja: Attraction 107, Affinity 102, Attachment 103Ninja 115107 109102 105103 Ahead on all threeNoticed, not returned to 5%
8 Amazon: Attraction 112, Affinity 100, Attachment 116Amazon: Attraction 105, Affinity 94, Attachment 114Amazon 112105 10094 116114 Chosen, not lovedChosen, not loved 8%
9 Dualit: Attraction 112, Affinity 115, Attachment 100Dualit: Attraction 105, Affinity 108, Attachment 99Dualit 112105 115108 10099 Credible, not first choiceCredible, not first choice 3%
10 Costco: Attraction 107, Affinity 110, Attachment 102Costco: Attraction 100, Affinity 103, Attachment 100Costco 107100 110103 102100 Credible, not first choiceAverage on all three 0%
11 AO: Attraction 99, Affinity 101, Attachment 116AO: Attraction 93, Affinity 95, Attachment 114AO 9993 10195 116114 Relied on, not excitingRelied on, not exciting 10%
12 Richer Sounds: Attraction 104, Affinity 103, Attachment 102Richer Sounds: Attraction 98, Affinity 97, Attachment 100Richer Sounds 10498 10397 102100 Noticed, not returned toAverage on all three 0%
13 Overclockers: Attraction 106, Affinity 103, Attachment 98Overclockers: Attraction 99, Affinity 97, Attachment 96Overclockers 10699 10397 9896 Noticed, not returned toNoticed, not returned to 0%
14 Currys: Attraction 99, Affinity 96, Attachment 109Currys: Attraction 93, Affinity 90, Attachment 107Currys 9993 9690 109107 Relied on, not excitingRelied on, not exciting 12%
15 Argos: Attraction 98, Affinity 100, Attachment 112Argos: Attraction 92, Affinity 94, Attachment 110Argos 9892 10094 112110 Relied on, not excitingRelied on, not exciting 8%
16 Hotpoint: Attraction 102, Affinity 101, Attachment 100Hotpoint: Attraction 96, Affinity 95, Attachment 99Hotpoint 10296 10195 10099 Average on all threeRelied on, not exciting 5%
17 Morphy Richards: Attraction 104, Affinity 101, Attachment 98Morphy Richards: Attraction 98, Affinity 95, Attachment 96Morphy Richards 10498 10195 9896 Noticed, not returned toNoticed, not returned to 5%
18 Russell Hobbs: Attraction 101, Affinity 100, Attachment 100Russell Hobbs: Attraction 95, Affinity 94, Attachment 99Russell Hobbs 10195 10094 10099 Average on all threeRelied on, not exciting 5%
19 Tefal: Attraction 101, Affinity 100, Attachment 98Tefal: Attraction 95, Affinity 94, Attachment 96Tefal 10195 10094 9896 Average on all threeBehind on all three 3%
20 Hughes: Attraction 96, Affinity 100, Attachment 102Hughes: Attraction 91, Affinity 94, Attachment 100Hughes 9691 10094 102100 Relied on, not excitingRelied on, not exciting 0%
21 Marks Electrical: Attraction 95, Affinity 100, Attachment 105Marks Electrical: Attraction 89, Affinity 94, Attachment 103Marks Electrical 9589 10094 105103 Relied on, not excitingRelied on, not exciting 0%
22 Hisense: Attraction 102, Affinity 97, Attachment 93Hisense: Attraction 96, Affinity 91, Attachment 92Hisense 10296 9791 9392 Noticed, not returned toBehind on all three 7%
23 Crock-Pot: Attraction 96, Affinity 100, Attachment 93Crock-Pot: Attraction 91, Affinity 94, Attachment 92Crock-Pot 9691 10094 9392 Liked, not chosenBehind on all three 3%
24 Very: Attraction 90, Affinity 93, Attachment 102Very: Attraction 85, Affinity 87, Attachment 100Very 9085 9387 102100 Relied on, not excitingRelied on, not exciting 15%
25 Appliances Direct: Attraction 89, Affinity 88, Attachment 106Appliances Direct: Attraction 83, Affinity 83, Attachment 104Appliances Direct 8983 8883 106104 Relied on, not excitingRelied on, not exciting 8%
26 Tesco: Attraction 92, Affinity 93, Attachment 102Tesco: Attraction 86, Affinity 87, Attachment 100Tesco 9286 9387 102100 Relied on, not excitingRelied on, not exciting 0%
27 Hoover: Attraction 96, Affinity 94, Attachment 93Hoover: Attraction 91, Affinity 88, Attachment 92Hoover 9691 9488 9392 Behind on all threeBehind on all three 8%
28 Haier: Attraction 95, Affinity 96, Attachment 91Haier: Attraction 89, Affinity 90, Attachment 89Haier 9589 9690 9189 Behind on all threeBehind on all three 2%
29 Box: Attraction 95, Affinity 93, Attachment 88Box: Attraction 89, Affinity 87, Attachment 87Box 9589 9387 8887 Behind on all threeBehind on all three 8%
30 Scan: Attraction 95, Affinity 93, Attachment 88Scan: Attraction 89, Affinity 87, Attachment 87Scan 9589 9387 8887 Behind on all threeBehind on all three 10%
31 Sainsbury's: Attraction 89, Affinity 93, Attachment 95Sainsbury's: Attraction 83, Affinity 87, Attachment 93Sainsbury's 8983 9387 9593 Behind on all threeBehind on all three 0%
32 Beko: Attraction 90, Affinity 93, Attachment 95Beko: Attraction 85, Affinity 87, Attachment 93Beko 9085 9387 9593 Behind on all threeBehind on all three 13%
33 Ebuyer: Attraction 90, Affinity 88, Attachment 91Ebuyer: Attraction 85, Affinity 83, Attachment 89Ebuyer 9085 8883 9189 Behind on all threeBehind on all three 0%
34 ASDA: Attraction 89, Affinity 93, Attachment 91ASDA: Attraction 83, Affinity 87, Attachment 89ASDA 8983 9387 9189 Behind on all threeBehind on all three 0%
35 Laptops Direct: Attraction 84, Affinity 81, Attachment 91Laptops Direct: Attraction 79, Affinity 76, Attachment 89Laptops Direct 8479 8176 9189 Behind on all threeBehind on all three 0%
36 Indesit: Attraction 81, Affinity 81, Attachment 93Indesit: Attraction 76, Affinity 76, Attachment 92Indesit 8176 8176 9392 Behind on all threeBehind on all three 7%
37 Electrical Discount: Attraction 80, Affinity 81, Attachment 84Electrical Discount: Attraction 75, Affinity 76, Attachment 82Electrical Discount 8075 8176 8482 Behind on all threeBehind on all three 0%
38 RGB Direct: Attraction 80, Affinity 81, Attachment 84RGB Direct: Attraction 75, Affinity 76, Attachment 82RGB Direct 8075 8176 8482 Behind on all threeBehind on all three 0%

Indexed against the average of the 38 indexed consumer electronics & appliances brands, so 100 is the category average and a brand is read against the rivals it actually competes with.Indexed against the average of every indexed brand in the whole index — 1,605 brands across 61 categories — so 100 is the average brand anywhere here and a number reads the same on every board. 38 consumer electronics & appliances brands, measured across 60 AI answers in the latest weekly run.

Driver by driver

Where the category actually separates. A wide spread means assistants describe these brands very differently on that driver; a narrow one means it is table stakes.

Affinity

56-point spread · tracks being named 0.20
Miele137
RGB Direct81

The widest field of the three: this is where the category separates.

Attraction

47-point spread · tracks being named 0.29
Apple127
RGB Direct80

Real separation, but not the category’s defining contest.

Attachment

37-point spread · tracks being named 0.41
John Lewis121
RGB Direct84

The tightest of the three: most brands land close together here.

Where each brand stands

Each brand's three indices, summed up in a line: which drivers it is ahead on, which it is behind on, and the one to build next. A brand that is noticed but not returned to has a different problem from one that is relied on but not exciting.

Apple: Attraction 127, Affinity 125, Attachment 116
Ahead on all three
Above average on attraction, affinity and attachment.
Apple · Miele · John Lewis · Samsung · Bosch · Ninja
No driver is behind; protect the lead.
Sonos: Attraction 118, Affinity 116, Attachment 102
Noticed, not returned to
Attraction is its strongest driver; attachment trails behind it.
Sonos · Richer Sounds · Overclockers · Morphy Richards · Hisense
Build next: attachment
AO: Attraction 99, Affinity 101, Attachment 116
Relied on, not exciting
Attachment is its strongest driver; attraction trails behind it.
AO · Currys · Argos · Hughes · Marks Electrical · Very · Appliances Direct · Tesco
Build next: attraction
Dualit: Attraction 112, Affinity 115, Attachment 100
Credible, not first choice
Affinity (identity, values, legitimacy) is its strongest driver.
Dualit · Costco
Build next: attraction
Crock-Pot: Attraction 96, Affinity 100, Attachment 93
Liked, not chosen
Affinity is its strongest driver; attachment is below average.
Crock-Pot
Build next: attachment
Hotpoint: Attraction 102, Affinity 101, Attachment 100
Average on all three
Close to average on every driver.
Hotpoint · Russell Hobbs · Tefal
Build next: attraction
Amazon: Attraction 112, Affinity 100, Attachment 116
Chosen, not loved
Attraction and attachment are ahead; affinity trails behind them.
Amazon
Build next: affinity
Hoover: Attraction 96, Affinity 94, Attachment 93
Behind on all three
Below average on attraction, affinity and attachment.
Hoover · Haier · Box · Scan · Sainsbury's · Beko · Ebuyer · ASDA · Laptops Direct · Indesit · Electrical Discount · RGB Direct
Build next: attraction
Apple: Attraction 119, Affinity 117, Attachment 114
Ahead on all three
Above average on attraction, affinity and attachment.
Apple · Miele · John Lewis · Bosch
No driver is behind; protect the lead.
Samsung: Attraction 113, Affinity 108, Attachment 103
Noticed, not returned to
Attraction is its strongest driver; attachment trails behind it.
Samsung · Sonos · Ninja · Overclockers · Morphy Richards
Build next: attachment
AO: Attraction 93, Affinity 95, Attachment 114
Relied on, not exciting
Attachment is its strongest driver; attraction trails behind it.
AO · Currys · Argos · Hotpoint · Russell Hobbs · Hughes · Marks Electrical · Very · Appliances Direct · Tesco
Build next: attraction
Dualit: Attraction 105, Affinity 108, Attachment 99
Credible, not first choice
Affinity (identity, values, legitimacy) is its strongest driver.
Dualit
Build next: attraction
Costco: Attraction 100, Affinity 103, Attachment 100
Average on all three
Close to average on every driver.
Costco · Richer Sounds
Build next: attraction
Amazon: Attraction 105, Affinity 94, Attachment 114
Chosen, not loved
Attraction and attachment are ahead; affinity trails behind them.
Amazon
Build next: affinity
Tefal: Attraction 95, Affinity 94, Attachment 96
Behind on all three
Below average on attraction, affinity and attachment.
Tefal · Hisense · Crock-Pot · Hoover · Haier · Box · Scan · Sainsbury's · Beko · Ebuyer · ASDA · Laptops Direct · Indesit · Electrical Discount · RGB Direct
Build next: attraction

What assistants actually talk about

The sixteen dimensions underneath the drivers, scored 0–10 on how the answers describe each brand. Spread is the distance between the strongest and weakest brand: the widest are where a brand can still separate itself, the narrowest are the price of entry.

Where brands separate

DimensionDriverCategory avgStrongestSpread
Value & Pricing Attraction 7.2 Amazon 9.0 5.0
Innovation & Technology Attraction 6.5 Apple 9.0 4.5
Style & Aesthetic Attraction 6.2 Apple 9.0 4.5
Differentiation vs Sameness Attraction 6.3 Apple 9.0 4.5
Leadership & Momentum Attraction 6.7 Amazon 9.0 4.5

Where everyone reads alike

DimensionDriverCategory avgStrongestSpread
Range & Availability Attachment 7.5 Currys 9.0 3.0
Ease of Use & Onboarding Attachment 7.2 Apple 9.0 3.0
Delivery & Fulfilment Attachment 7.1 John Lewis 9.0 3.0
Customer Service & Support Attachment 6.8 John Lewis 9.0 3.0
Reliability & Consistency Affinity 7.2 Miele 10.0 4.0

Does desire track being recommended?

Rank correlation between a brand's driver index and the share of answers naming it, across the 38 indexed brands in this category. A relationship inside one run's answers — descriptive, never causal, and easily moved by a single brand at this sample size.

Attraction0.29
Affinity0.20
Attachment0.41

Method & limitations

Every week, each category runs a fixed set of unbranded consumer prompts against ChatGPT, Claude and Gemini. A separate model reads the answers and scores every brand named in them across 16 perception dimensions, 0–10. Those dimensions are grouped into the three Drivers of Desire from the Havas Science of Desire framework, and each brand's driver score is indexed against the average brand in its own category — 100 is the category average, 115 is fifteen per cent above it. The Vs all categories switch re-indexes the same scores against the average of every indexed brand across every category, so boards can be read against each other; the ranking inside a category is the same either way. Each category's own average, indexed against the whole index, is its place in the category table. The summary beside each brand describes where it stands on the three drivers against whichever benchmark is showing: above 104 counts as ahead, below 96 as behind.

This measures how AI assistants describe brands in their answers. It is not a survey of people, and it is not an endorsement: the scores are a reading of machine-generated text at the time of the run, and relationships between drivers and how often a brand is named are correlational. A brand needs at least six scored dimensions in a run to be indexed, and a category needs at least four such brands to get a board. See the full methodology.