Current Accounts,
according to AI
Every week we ask ChatGPT, Claude and Gemini the questions real UK consumers ask about current accounts — and record exactly which brands they put forward. Right now, Monzo owns the conversation.
0 AI answers this run · 0 brands named · measured, never estimated
Monzo is the default answer.
Named in 48% of current accounts answers, typically in position 1.9. Starling Bank follows at 38%, Revolut at 33%.
Every brand AI names, ranked.
Visibility is the share of answers naming the brand; citation share is its slice of all brand-owned pages cited; read→cited is how often its pages convert a read into a citation.
| # | Brand | Visibility | Avg. position | Citation share | Read→cited |
|---|---|---|---|---|---|
| 1 | Monzo | 48% | 1.9 | 0% | — |
| 2 | Starling Bank | 38% | 2.7 | 9% | 27% |
| 3 | Revolut | 33% | 3.5 | 9% | 6% |
| 4 | NatWest | 22% | 3.2 | 13% | 38% |
| 5 | HSBC | 22% | 3.5 | 11% | 54% |
| 6 | Nationwide | 20% | 3.3 | 7% | 25% |
| 7 | Chase | 18% | 3.5 | 5% | 60% |
| 8 | Barclays | 15% | 3.0 | 7% | 40% |
| 9 | Lloyds Bank | 15% | 3.3 | 7% | 50% |
| 10 | Santander | 13% | 3.5 | 5% | 18% |
| 11 | Wise | 12% | 2.7 | 7% | 25% |
| 12 | Royal Bank of Scotland | 10% | 2.7 | 4% | 43% |
| 13 | First Direct | 5% | 2.7 | 0% | 0% |
| 14 | TSB | 5% | 3.3 | 2% | 50% |
| 15 | Bank of Scotland | 5% | 3.7 | 1% | 33% |
The referees of current accounts.
The independent sources AI models cite when answering current accounts questions — the places a brand needs to be seen, reviewed and ranked.
Chase converts reads into citations. Revolut doesn't.
When Claude or ChatGPT opens a brand's own pages while answering, does the page make the cited-sources list? Chase converts 60% of reads; Revolut just 6%. That gap is a content problem, not a visibility problem.
Full data table
| # | Brand | Visibility | Avg. position | Citation share | Read→cited |
|---|---|---|---|---|---|
| 1 | Monzo | 48% | 1.9 | 0% | — |
| 2 | Starling Bank | 38% | 2.7 | 9% | 27% |
| 3 | Revolut | 33% | 3.5 | 9% | 6% |
| 4 | NatWest | 22% | 3.2 | 13% | 38% |
| 5 | HSBC | 22% | 3.5 | 11% | 54% |
| 6 | Nationwide | 20% | 3.3 | 7% | 25% |
| 7 | Chase | 18% | 3.5 | 5% | 60% |
| 8 | Barclays | 15% | 3.0 | 7% | 40% |
| 9 | Lloyds Bank | 15% | 3.3 | 7% | 50% |
| 10 | Santander | 13% | 3.5 | 5% | 18% |
| 11 | Wise | 12% | 2.7 | 7% | 25% |
| 12 | Royal Bank of Scotland | 10% | 2.7 | 4% | 43% |
| 13 | First Direct | 5% | 2.7 | 0% | 0% |
| 14 | TSB | 5% | 3.3 | 2% | 50% |
| 15 | Bank of Scotland | 5% | 3.7 | 1% | 33% |
All three models agree: Monzo.
A rare consensus — every model puts Monzo first, and their top-five lists overlap 43%. Winning here means winning everywhere at once.
Brands whose visibility swings most between models — the bar per model, widest gap on the right.
The data behind this chart
| Brand | Claude | Gemini | ChatGPT | Spread |
|---|---|---|---|---|
| Monzo | 25% | 80% | 40% | 55pp |
| Starling Bank | 20% | 65% | 30% | 45pp |
| NatWest | 20% | 40% | 5% | 35pp |
| Revolut | 20% | 55% | 25% | 35pp |
| Nationwide | 5% | 40% | 15% | 35pp |
| HSBC | 15% | 35% | 15% | 20pp |
| Barclays | 15% | 25% | 5% | 20pp |
| Chase | 10% | 30% | 15% | 20pp |
| Lloyds Bank | 10% | 25% | 10% | 15pp |
| Santander | 5% | 20% | 15% | 15pp |
Comparisons carry current accounts.
Every page AI opened while answering, classified by what kind of page it is. Comparisons supply the most citations; Product pages convert best — 95% of the ones models opened were actually cited.
The data behind this chart
| Page type | Cited | Read but not cited | Conversion |
|---|---|---|---|
| Comparisons | 50 | 7 | 88% |
| How-to guides | 43 | 4 | 91% |
| Product pages | 41 | 2 | 95% |
| Editorial | 31 | 10 | 76% |
| Documentation | 15 | 13 | 54% |
| Listicles | 11 | 3 | 79% |
| Other | 8 | 5 | 62% |
| pricing | 5 | 11 | 31% |
Answer up front is what separates cited from ignored.
Of the current accounts pages models actually opened, how much more often each feature's pages ended up in the cited sources. Answer up front is worth 14 percentage points; hard statistics pages fare 24pp worse. Measured within the read population, so selection can't flatter it.
The data behind this chart
| Feature | Pages with | Cited % | Pages without | Cited % | Difference |
|---|---|---|---|---|---|
| Answer up front | 147 | 86% | 435 | 72% | +14pp |
| Named author | 202 | 79% | 380 | 74% | +5pp |
| Comparison table | 158 | 73% | 424 | 77% | -3pp |
| Updated this year | 276 | 73% | 306 | 78% | -5pp |
| Hard statistics | 275 | 63% | 307 | 87% | -24pp |
Wise builds pages AI can quote.
Readiness scores each brand's own pages on the structure models reward — a direct answer up front, tables, hard numbers, named authors, structured data, recency, specifications. Set against how often those pages are actually cited.
| Brand | Readiness | Pages cited | Pages profiled |
|---|---|---|---|
| Wise | 45 | 100% | 12 |
| Halifax | 38 | 100% | 4 |
| Santander | 28 | 100% | 10 |
| Nationwide | 23 | 86% | 14 |
| Starling Bank | 23 | 90% | 20 |
| HSBC | 22 | 100% | 20 |
| Chase | 22 | 100% | 8 |
| Revolut | 19 | 38% | 47 |
| Barclays | 19 | 100% | 12 |
| NatWest | 12 | 100% | 26 |
Readiness is the share of eight measurable structural signals present on a brand's profiled pages. It is a build-quality measure, not a ranking of the brand.
The questions current accounts pages have to settle.
Read straight off the pages AI cited: the consumer questions cited content answers most often. Content that fails to settle these is content models have no reason to quote.
Nineteen more categories.
Method: 20 unbranded consumer prompts per category, spread across the buying journey, run weekly against ChatGPT, Claude and Gemini. Read→cited uses Claude and ChatGPT only (Gemini does not separate the two). Correlational observations of model behaviour at the time of the run. Data from the run completed Mon, 31 Aug 2026 10:03:03 GMT.